Découvrez une nouvelle manière de travailler depuis chez vous et de rencontrer de nouveaux coworkers : freelances, entrepreneurs, salariés en télétravail, étudiants...
Le télétravail s’impose désormais pour un bon nombre d’entre nous. Nous ressentons le sentiment d’isolement et le besoin d’appartenance à une équipe. Pourtant, établir une relation satisfaisante par email, téléphone ou par visioconférence peut s’avérer réellement compliquée lorsque l’on travaille à distance.
Penser à conserver le lien social
Les chiffres démontrent que seulement 7% de la communication reçue par notre interlocuteur est verbale. Une bonne communication passe donc par différents canaux : expression de notre visage, gestes, attitude générale. C’est pour cette raison que la visioconférence se rapproche bien plus d’un échange réel que d’un email.
Pour que le message passe de manière fluide, il est important de penser à activer sa caméra, se rendre bien visible et de couper son micro dès que possible. Pour éviter de se couper la parole, le mieux est d’attendre un court instant après que notre interlocuteur ait terminé sa phrase avant de lui répondre.
En pratique, comment s’y prendre pour garder le lien à distance ? Il existe des techniques de communication simples pour améliorer la qualité de nos relations. En premier lieu, pour avoir conscience de nos propres besoins, il faut savoir se poser les bonnes questions. De quoi ai-je besoin dans ma relation avec les personnes avec qui je travaille (collègue, associé, manageur, client) ? Ai-je besoin…
- d’avoir des directives claires et des retours réguliers sur mon travail ?
- de prendre et donner des nouvelles ?
- de convivialité ?
Il faut aussi garder à l’esprit que chacun a des besoins différents des autres. Ce qui fonctionne pour nous ne fonctionnera pas forcément avec tout le monde. Enfin, il suffit d’observer, demander et écouter pour savoir simplement si son entourage a besoin de plus ou moins d’informations.
Gérer son temps en amont
Au quotidien, notre attention est focalisée sur nos projets et nos tâches à réaliser mais il faut aussi considérer que la relation à distance est un projet à part entière, qui s’organise et qui évolue.
Prévois à l’avance des temps d’échange entre les différentes parties prenantes du projet sur lequel tu travailles. Créé des rituels, planifie des rendez-vous réguliers pour ancrer de nouvelles habitudes.
N’hésite pas à communiquer clairement tes disponibilités (mais aussi indisponibilités) dans l’agenda. Mets à jour ton statut sur les messageries instantanées pour ne pas être dérangé. Par ailleurs, limite les canaux de communications : focalise-toi sur un nombre restreint d’outils pour ne pas t’éparpiller.
Remets régulièrement en question tes habitudes pour conserver ce qui fonctionne. Challenge ce qui pourrait être amélioré, il y a toujours une marge de progression possible ! Pense aux autres, appelle au moins une personne par jour pour demander et donner des nouvelles. C’est l’occasion de se soutenir, de partager, d’échanger et de renforcer ses relations.
Enfin, n’oublie pas de prévoir des moments de calme pour te recentrer en dehors des réunions. N’hésite pas à couper les notifications pendant un certain temps pour re concentrer sur tes tâches.
Attention au réflexe du « tout par email »
Pour conserver une dimension relationnelle forte, il est important de ne pas communiquer uniquement par email. Parfois un court échange vocal peut faire gagner beaucoup de temps. Tu éviteras par ailleurs de surcharger les boîtes mails de tes collègues. Mais alors, comment réussir au mieux tes appels vocaux malgré les conditions inhabituelles ?
Limite le nombre de participants à une réunion et la durée à 1 heure maximum pour rester concentré. Prévoies même plus court si cela peut suffire. Essaye de prévoir des temps de pause entre deux réunions. Ce n’est pas utile de les enchaîner, vous perdrez en productivité et en concentration. Veille également à rester concentré sur la réunion et ne fais pas autre chose en même temps.
Garde une allure professionnelle et reste présentable, d’autant plus si la webcam est activée. Fais attention à ce que le temps de parole soit équitablement réparti entre l’ensemble des participants. Si certains ne prennent pas ou peu la parole, remets en question leur présence dans cette réunion. Cela allègera leur emploi du temps et leur permettra d’être vraiment utile sur d’autres tâches.
Enfin, termine toujours la réunion par un bilan, prends des actions et échange sur la façon d’améliorer le prochain rendez-vous.
Repenser son organisation en télétravail
Le télétravail engendre un nombre important de changements dans la semaine de travail. Il faut repenser les routines à la maison et les adapter : du petit déjeuner à la préparation du dîner.
Bien cadrer ses horaires de travail est essentiel : prévoies de vrais temps de pause et des temps de déconnexion. Cela peut nécessiter aussi de se couper des réseaux sociaux et des écrans de manière plus générale.
L’idéal est de séparer son espace professionnel et son espace personnel : identifier un espace/temps dédié à chacun. Profite de ta chambre ou d’un bureau pour travailler et déjeune dans le salon (ou inversement) pour faire une vraie coupure.
Trouve des lieux proches de chez toi pour travailler, changer de cadre, et créer du lien avec d’autres personnes. Fais du coworking à domicile chez des amis avec TableCorner, trouves des profils qui pourront t’apporter aide et soutien pendant tes journées de télétravail.
Indique à ton entourage (famille, conjoint·e, coworker d’un jour…) tes modalités de travail : horaires, atmosphère calme, espace réservé, partage de la bande passante si la connexion Internet est restreinte…
Télétravail, oui, mais debout !
Reste en mouvement le plus souvent possible. Étirements ou yoga, exercices pour t’énergiser, prends l’habitude de travailler debout à plusieurs moments de la journée. Un exemple simple : essaie de passer tes coups de téléphone debout. Fais quelques pas durant tes conversations téléphoniques et pense à t’étirer une fois toutes les heures au moins. Tu pourrais même envisager de travailler debout avec un « standing desk » qui monte et qui descend à ta guise.
Et surtout change de tâche quand le besoin se ressent. Alterne la créativité et la production structurée afin de ne pas accumuler trop de stress en fin de journée. Utilise le temps économisé sur le temps de transport pour être plus productif ou t’allouer du temps de repos.
Il y aurait encore pleins d’astuces à partager autour du télétravail et nous aurons l’occasion d’y revenir dans de nombreux articles présents sur ce blog. La crise du Covid a indéniablement remis en question nos méthodes de travail. Le télétravail va s’installer durablement pour les métiers qui ont la possibilité de l’exercer et il est important de bien s’y préparer.
Ces articles vont te plaire…
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